Refund policy

Joy&Join sells digital city guides delivered as PDF files. Because a guide is available to you immediately after payment, the rules below differ from those for physical goods.

Immediate delivery and right of withdrawal
When you buy a guide, you ask us to make it available to you straight away in your account. By completing the purchase you agree to this immediate delivery and acknowledge that, once the guide is available to you, you lose any statutory right of withdrawal or cooling-off period that may otherwise apply to distance purchases.

When we do refund
We will refund you in full if:

• the file cannot be opened or is missing content, and we cannot provide a working copy within 5 business days of you telling us;
• you were charged more than once for the same guide;
• you bought a guide by mistake and tell us before you open or download it.

Please write to assistant.join@gmail.com within 14 days of purchase with your order number and a short description of the problem.

When we do not refund
We cannot refund a guide because you changed your mind after opening or downloading it, or because a hotel, restaurant, museum or other place described in the guide changed its prices, opening hours or closed after the guide was published. We keep our guides up to date, but we cannot guarantee third-party information.

How refunds are paid
Approved refunds go back to the original payment method. Depending on your bank or card issuer it can take up to 10 business days for the amount to appear.